Refund policy
Welcome to Dispensavintage.co.uk. Our customers' satisfaction is our top priority. This return and refund policy describes our policies regarding returns, exchanges and refunds for purchases made on our site. If you have any further questions, please do not hesitate to contact us at info@dispensavintage.it.
Returns Policy
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
The item must be unused and in the same condition as it was received.
The item must be in its original packaging.
The item must be returned within 30 days from the date of purchase.
The item must have a receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned:
Customised or bespoke products.
Gift cards.
Perishable products (e.g. food, flowers).
Return Procedure
Contact us: Send an email to info@dispensavintage.it to start the return process. Please include the order number and a detailed description of the reason for return.
Return Approval: Once we receive your request, we will respond within 2-3 business days to approve the return and provide you with further instructions.
Partial refund: In some cases, only partial refunds may be granted (e.g. items with obvious signs of use, items not in their original packaging).
Refund Timeframe
If you have not yet received your refund:
Check your bank account again.
Contact your credit card company, it may take some time before the refund is officially issued.
Contact your bank. There is often a processing time before the refund is visible.
If you have done all this and still have not received your refund, please contact us at info@dispensavintage.it.
Changing Items
Defective or Damaged Items
We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at info@dispensavintage.it and send your item to our address provided in the instructions.
Size or Colour Changes
For size or colour changes, please email info@dispensavintage.it to check availability of the new item. Shipping costs for the change are the responsibility of the customer, unless otherwise agreed.
Shipping of Returns and Exchanges
Shipping Costs
Shipping costs to return your item are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipment Tracking
If you are shipping an item valued over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee to receive your returned item.
Contact
If you have any questions regarding returns and refunds, please do not hesitate to contact us at info@dispensavintage.it.
